I was on leave for a week and when I got back I found a new flip chart was on the wall.

Critical Success Factors when we release:

• Functionality – Does it do the job?
• Usability – Does it do it well?
• Performance – Does it do it fast?
• Evolution – Does it build smoothly on what is already there?
• Delivery – Is it ready on time?
• Comms / Training – Have we told people about it?